Spare Parts Inquiry Guide

How to get the right tobacco machine spare parts — fast, without endless back-and-forth emails.

Why We Ask for This Information

Many tobacco machines have been in operation for 20–40 years. Original spare parts are often discontinued, part numbers may be worn off, and manuals can be incomplete. Different machine revisions may use different versions of the same-looking part.

Providing details upfront helps us:

• Identify the exact spare part
• Verify compatibility with your machine
• Avoid shipping the wrong part
• Deliver a competitive quote — often the same day

The more information you provide, the fewer follow-up emails we need to send.

Detailed Inquiry Checklist

Use this checklist to prepare a complete inquiry. Don't worry if you don't have everything — send what you have.

1. Machine Information

Tell us the manufacturer and model of your machine.

• Manufacturer (Molins, Hauni, GD, Focke, Sasib, etc.)
• Machine model (MK9, PROTOS, KDF, etc.)
• Year of manufacture (if known)

2. Part Number

If a part number is visible on the part or in your manual, please provide:

• Part number
• Description (as listed in your manual)
• Quantity required

3. Photos & Drawings

If the part number is unavailable, photos are the next best thing. At minimum, send:

• Overall view showing the complete part
• Close-up of any markings — numbers, logos, engravings, or labels
• Photo of the part installed on the machine (highly recommended)

If you have an exploded drawing, spare parts manual page, or assembly drawing, even a photo taken with a phone can help us confirm the match.

4. Key Dimensions

Not all dimensions apply to every part. The most useful ones are:

• Outside Diameter (OD)
• Inside Diameter (ID)
• Length & Width
• Thickness
• Bolt hole spacing (center to center)

Please indicate the unit (mm or inch). If you don't have measuring tools, tell us the approximate size and we will work from the photos.

5. Installation Location & Quantity

Where on the machine is this part used? This helps us confirm the part's function and compatibility.

Examples: Cutter unit, garniture section, glue system, vacuum system, conveyor section, clutch assembly.

Also specify your quantity needs:

• Immediate quantity required
• Annual consumption (if known, helps us plan stock and pricing)

6. Urgency

Please tell us the priority of your requirement. This helps us allocate the right resources:

• Machine stopped / emergency — immediate attention required
• Planned maintenance — scheduled downtime
• Stock replenishment — building inventory buffer
• Future project — feasibility or budget planning

Still Not Sure What to Send?

If you're unsure which part you need or can't find any identifying information:

• Send a photo of the machine nameplate
• Take a photo or short video of the area where the part is installed
• Describe the problem you're trying to solve

Our engineering team regularly identifies parts with surprisingly little information. Don't hesitate to reach out even if you have only a rough idea.

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